We want you to be happy with your plan. Payments are processed by Paddle, our merchant of record, which also issues refunds.
Money-back window
If a new paid subscription isn't right for you, ask for a refund within 14 days of your first payment and we'll refund it in full. The same applies within 14 days of upgrading to a higher plan, for the upgrade charge.
Renewals
Renewal payments aren't refundable, except where the law requires it or if a service problem on our side prevented you from using the Service. Cancel any time before your renewal date to avoid the next charge; you keep your plan until the end of the period you've paid for.
How to ask
- Reply to your Paddle receipt email or visit paddle.net, or
- email privacy@azzetech.com with the email address you paid with.
Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Your legal rights
This policy doesn't affect any rights you have under consumer law where you live. Our 14-day window is longer than the 7-day withdrawal period for distance contracts under Morocco's Law 31-08.